Ismail Bin Suhrwardy

Dedicated and detail-oriented professional with proven experience in home care coordination and client service management. Skilled in handling HHA system operations, EVV verification, and communication with MLTC plans to ensure seamless patient care and regulatory compliance. Seeking to contribute my expertise in healthcare coordination, administrative efficiency, and client relationship management to a dynamic home care organization that values accuracy, compassion, and service excellence.

1. Member Service Coordinator - NY Home care Service 
   5th September - present

Worked extensively in HHA system (Home Health Aide management platform) to coordinate and manage patient services.

• Handled Start of Care (SOC) and Personal Assistant (PA) changes directly within the HHA platform. Scheduled and tracked fingerprinting appointments for provider compliance and onboarding.

• Oversaw Electronic Visit Verification (EVV) through the HHA system and conducted visit verification to ensure accuracy of clock-in/clock-out records.

• Communicated with MLTC (Managed Long-Term Care) plans to secure service authorizations.

• Performed follow-up on treatment services to ensure continuity of care and compliance with healthcare plans.

• Maintained and updated digital records in the HHA system, ensuring data accuracy and compliance with U.S. healthcare regulations.

2)

International Telesales Executive – Universal IT (Multinational Company) -

1st June 2025 – 4th September.

• Engaged with international clients, focusing on lead generation and telesales. 

• Maintained strong communication and customer relationship management. 

• Achieved sales targets and contributed to the company’s growth. 

3))

Freelance Teacher – CareTutors.com 
January 2022 – Present 

• Provided one-on-one and group tutoring sessions to students. 

• Designed personalized learning plans and supported academic growth. 

• Assisted students in preparing for exams and improving subject-specific skills. 

1))

Bachelor of Science in Computer Science and Engineering | BSCSE 

North South University 
Bashundhara, Dhaka 
CGPA: 3.17/4.0 ( 84.2%) 

2))

Higher Secondary Certificate 
National Ideal College 
Khilgaon, Dhaka 
Group: Science 
Result: 5.00/5.00 (without 4th subject) 

3))
Secondary School Certificate
Motijheel Model School and College 
Motijheel, Dhaka 
Group: Science 
Result: 5.00/5.00(without 4th subject)