Khondaker Rafid Zaman

Looking for opportunities to incorporate my skills and training to help the company grow. I am looking forward to roles that will help me realize my potential by exploring the various aspects of this field. I wish to use my information and skills to achieve sensible exposure and a higher perception of the inner workings of the corporate. I prefer to learn about work and grow on an individual basis.

Chartered Life Insurance LTD: Officer (CSO)-IT in Business Administration from June
2023. I balanced administrative tasks with customer service and technical support. I managed
customer inquiries, provided technical troubleshooting, and ensured smooth communication
between customers and technical teams. I was responsible for maintaining and updating
customer records in the CRM system, coordinating the integration of new software and tools
into daily operations, and ensuring all customer-facing staff were trained on these systems. I
played a crucial role in documenting technical issues, streamlining administrative processes,
and improving overall service efficiency. My ability to manage administrative duties while
supporting technical integration significantly enhanced customer satisfaction and operational
workflow.
Daraz Bangladesh LTD: Junior Officer in Administration and Security- IT asset from 2022
September to April 2023. My responsibility was license creation and updating. Fixed asset
management and inventory is like all kinds of IT assets. Cost management in IT assets and
taking care of all desktops, laptops and servers and managing all the information of those.
Internship: SUNGROW Renewable Energy Bangladesh Limited for three months.
SUNGROW Renewable Energy Bangladesh Limited. Grading knowledge about project
finance in industry or renewable energy, how project finance work in case of scarcity of
money—analysis of financial and accounting data for a report.
Volunteering: Admin Manikganj District Team at ICT Olympiad Bangladesh.

Exam Title Concentration/
Major
Institute Result Pass.
Year
Master (MPA) HRM and
Industrial
Relations
Jahangirnagar
University
N/A Till
Now.
Bachelor of
Business
Administration
(B.B.A.)
Finance,
Banking and
Insurance.
City University,
Bangladesh
CGPA: 3.69 2021
Higher Secondary
Certificate(H.S.C)
Business Studies Manikganj
Debendra College
G.P.A.: 3.33 2017
Secondary School
Certificate (S.S.C)
Business Studies Manikganj
Government High
School
G.P.A.: 4.22 2015