Muhammad Tanvir Hossain

I have 4 years+ job experince in customer service and Sales.

 CRM Executive (Working Remotely from Aug 1,2022- Continuing), 
ONE UMMAH BD (OUBD)
Balurmaath, Uttarkhan, Azampur, Uttara
Dhaka 1230
Duties/ Responsibilities
-Communicating updates of fault recovery with customers
-Liaison with back-office Operation Center.
-Maintain movement report of all customer support staff.
-Sales and marketing with the customer over the phone, send product list to the customer and check and return emails.
-Relationship development with the existing customer.
-Provide customers support & Solve queries by live call and messages. 
 BPO Team Leader (January, 2019 - January 31,2023 )
MY Outsourcing Ltd.(MYOL)
House: 37, Road 27, Banani
Dhaka-1213
Duties/ Responsibilities
-Build and manage strong Outbound Telesales Team.
-Coaching, inspiring and motivating NESTLE process team.
-Ensuring the team meets the sales targets.
-Disciplined use of CRM system, communication and customer management.

Diploma in Engineering 
Electronic Engineering 
Ahsanullah Institute of TVET(AITVET)
Result: 2.70 out of 4.00
Secondary School Certification (SSC)
Group: Science 
Chittagong Board
CGPA: 3.88 out of 5.00