Services offered
SHAKIL JAWAD
Address:
Flat 8C, House 41/3, West Kafrul, Taltola
Sher E Bangla Nagar, Dhaka-1207
Nationality: Bangladeshi
Date of Birth: 7th February 1970
Experience
Oversee the operations functions of the hotel, as per the Organisational chart.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service
standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's
annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are
met and exceeded.
Education
Graduate and over 17 years of experience
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