Shams Uddin

A senior Program / Project Manager and Digital Transformation Leader with 16+ years of experience across IT, ERP, manufacturing systems, and enterprise data. Currently driving automation, Agentic AI, RPA, advanced data analytics, business analysis and Industry 4.0 initiatives within large-scale manufacturing (RMG). Proven ability to bridge business, factory operations, and technology to deliver measurable efficiency, accuracy and cost optimization.

Program Manager – IT Governance

DBL Group | Dhaka                                                                                 Feb 2023 – Present

Role Focus: Enterprise automation, AI adoption, data governance and Industry 4.0 enablement

Key Responsibilities & Achievements

• Lead group-wide automation strategy using Agentic AI and RPA to reduce manual, high-volume transactions across ERP, Finance, HR, and Merchandising
• Drive Industry 4.0 initiatives by aligning ERP, planning systems, and manufacturing data for real-time shop-floor visibility
• Manage IT governance frameworks, enterprise budgets, and vendor relationships
• Plan and execute project sprints, monitor KPIs, and ensure on-time delivery of enterprise systems
• Establish data governance, data lineage, and MDM policies across Oracle EBS and planning systems to ensure data integrity and compliance
• Oversee consolidation of multiple enterprise systems into a single data structure for advanced analytics and business intelligence
• Deliver data-driven insights through Power BI, Tableau, and SQL for strategic decision-making and operational excellence

Completed / Ongoing Initiatives

• Group IT Budget Planning & Enterprise Systems Optimization
• Oracle EBS implementation across multiple RMG manufacturing units
• Integration of UK-based FastReact planning software with Oracle EBS
• AI & RPA pilots for automated validation, reporting, and resource planning in Merchandising 

Implementation Project Manager

DBL Group | Dhaka                                                                                 Feb 2021 – Jan 2023

• Led Oracle EBS implementation for RMG operations across manufacturing and SCM modules
• Conducted comprehensive business process analysis and gap analysis to align ERP
• Coordinated implementation of Fabric (Knit–Dye–AOP) Planning Software
• Delivered end-user training programs and comprehensive post-go-live support
• Supported senior management with actionable insights for production efficiency and strategic planning decisions

FastReact Administrator

DBL Group | Dhaka                                                                                 Sep 2018 – Jan 2021

• Implemented and administered FastReact international planning software for knit garment production planning
• Conducted detailed workflow and manufacturing process analysis to optimize production scheduling and capacity planning
• Generated comprehensive MIS and operational reports for knit garment manufacturing operations
• Trained new users and supported global planning teams across multiple time zones
• Delivered advanced analytics using Power BI and SQL to improve production accuracy and reduce planning cycle time

Assistant Manager – ERP (MIS) & IT

Talisman Ltd (FCI Group), DEPZ | Dhaka                                                  Nov 2011 – Aug 2018

• Conducted comprehensive AS-IS analysis for SAP and ERP vendor selection aligned with manufacturing requirements
• Coordinated ERP (MIS) implementation, user acceptance testing, and production cutover activities
• Analyzed business workflows and collected cross-functional data requirements for ERP
• Supported FastReact planning software implementation and provided ongoing technical support
• Designed and maintained factory network infrastructure support
• Analyzed manufacturing data using SQL and Excel for production efficiency reporting and optimization

Completed Projects

• ERP & FastReact Implementation
• Face ID Attendance System
• Barcode Machine Tracking System
• Factory Network Design & Configuration
• GPS Vehicle Tracking System (VTS) 

Officer – IT & Telemarketing

Future Vision Consultancy Services | Dhaka                                           Dec 2010 – Oct 2011

• Managed IT operations and technical support for consultancy services and client management
• Coordinated telemarketing campaigns and maintained customer relationship databases
• Provided technical training and support to consultancy staff on IT systems and software
• Maintained computer systems, network connectivity, and office automation tools
• Developed reporting templates and data tracking systems for client engagement and service delivery metrics

Assistant System Administrator – IT & Client Support

Talk n Tell | Dhaka                                                                                        Sep 2009 – Nov 2010

• Administered and maintained IT systems, servers, and network infrastructure
• Provided technical support and troubleshooting for internal staff and external clients
• Managed user accounts, access controls and system security protocols to ensure data protection and compliance
• Monitored system performance, conducted regular backups and implemented disaster recovery procedures
• Developed and maintained technical documentation for system configurations, procedures and client support protocols

EDUCATION

• PGD in Garments Business (PGD-GB) – IBA, University of Dhaka (2021–2022)
• MBA in Finance & Banking – Jahangirnagar University (2012–2013)
• PGD in ICT – Dhaka College, National University (2010–2011)
• M.Sc. in Mathematics – National University (2007–2008)
• B.Sc. in Mathematics – National University (2003–2007)

CERTIFICATIONS

• Oracle Cloud Project Management Practitioner (2024)
• Google Project Management (2024)
• Oracle Cloud Infrastructure Foundations Associate (2023)
• Oracle Cloud Data Management Foundations Associate (2023)
• Oracle Financials Business Process Foundations (2023)
• Oracle SCM Business Process Foundations (2023)

PROFESSIONAL & TECHNICAL TRAINING

• ACMP 4.0 – Change Management, IBA Dhaka University (2025)
• Supply Chain Management Fundamentals – DBL Group (2025)
• Effective Delegation Skills – DBL Group (2024)
• Transformational Leadership – DBL Group (2022)
• PMP Preparation Course – NRBJobs Limited (2019)
• Lean Management – Talisman Ltd (2011–2012)