Towsif Morshed

My name is Towsif Morshed from Bangladesh. I am looking for a suitable position in EU countries as House Keeper, Office/ Room Attendant, Receptionist,
Office Supervisor/ Manager, Administrative Assistant/ Manager.

Please see my attached resume for for information.

Senior Reservation Officer (2021 - Present)
Hotel Albatross Ltd. Cox’s Bazar, Bangladesh.
 Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
 Serves visitors by greeting, welcoming, and directing them appropriately.
 Maintains security and telecommunications system.
 Takes bookings, checks guests in and out of the hotel, allocates rooms and keys
 Answering questions about hotel facilities and about local transport, places of interest and entertainment.
 Complete basic cashier and bookkeeping responsibilities
 Making sure that all guests check out properly by confirming their departure arrangements and settling their accounts with the hotel
 Recruit new employees and train them for the housekeeping jobs.
 Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use.
 Search and test new techniques and products in the market.

Junior Reservation Officer cum House Keeper (2019 - 2020)
Hotel Albatross Ltd. Cox’s Bazar, Bangladesh.
 Treats guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.  Cleans and sanitizes hotel and guest rooms. Vacuums and sweeps floors, carpets, and rugs. Makes beds and changes linens. Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops. Replenishes toiletries and towels.
 Organize, supervise and coordinate the work of housekeeping staff on day- to day basis.
 Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel.
 Check the reports, files, registers maintained in the department.
 Inform the front office about ready rooms
 Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors
 Check the VIP and OOO rooms
 Compile the maid roster.

Master of Business Administration (MBA) (2015 - 2017)
BGMEA University of Fashion and Technology (BUFT), Dhaka, Bangladesh.
 2 years master program
 CGPA 3.40 out of 4.00
 Total 63 Credit

BA Honours in English Language and Literature (2011 - 2015)
University of Science and Technology Chittagong (USTC), Chittagong, Bangladesh.
 4 years bachelor program
 CGPA 3.32 out of 4.00
 Total 120 Credit