PC and Customer Service Senior Supervisor/Assistant Manager/Manager - Saidpur, Rajshahi - Mazen (Bangladesh) Industries Limited

Description

Core Responsibilities:

1. Team Management and Training

• Lead the Local PC & CS customer service and order tracking team, establish workflows and standards to ensure efficient team operations.

• Conduct regular training sessions to enhance the team's professional skills and service awareness.

1. End-to-End Order Tracking

• Oversee the entire process of customer orders to ensure accuracy, timely processing, and fulfillment of customer requirements.

1. Internal Resource Coordination

• Coordinate internal resources to resolve issues in order execution and improve customer satisfaction.

1. Order Management and Production Planning

• Lead the formulation, rolling adjustment, and capacity balancing of the Master Production Schedule (MPS) to ensure efficient utilization of production resources.

• Monitor order execution, optimize production scheduling, and improve on-time delivery rates.

1. End-to-End Supply Chain Management

• Oversee the entire supply chain from material procurement to finished product delivery, ensuring dynamic alignment between orders and production capacity.

• Identify and mitigate supply chain risks such as material shortages and delivery delays.

1. Cross-Border Factory Coordination and Management

• Be stationed in Bangladesh to coordinate production progress and directly manage the local planning team.

• Resolve unexpected issues in cross-border operations to ensure smooth execution of production plans.

1. Cross-Department Collaboration and Problem-Solving

• Collaborate closely with sales, procurement, production, logistics, and other departments to optimize cross-departmental communication and decision-making processes.

• Provide data support to drive supply chain efficiency improvements.

1. Data Analysis and Strategic Recommendations

• Based on data analysis, prepare English reports to provide management with supply chain performance evaluations and decision-making recommendations.

• Drive digital transformation in the supply chain to enhance overall operational efficiency.

Requirements:

1. Education and Professional Background

• Bachelor's degree or higher, preferably in Supply Chain Management, International Trade, Industrial Engineering, or related fields.

1. Work Experience

• 8–10 years of experience in PMC/supply chain planning, including at least 3 years of team management experience.

• Experience in the eyewear manufacturing industry or related fields is preferred but optional.

1. Language Proficiency

• Fluent in both Chinese and English, with strong communication skills.

1. Technical Skills

• Proficient in ERP systems (QAD preferred), familiar with MRP logic and production scheduling tools.

• Strong data analysis skills, proficient in Excel, Power BI, and other tools.

1. Soft Skills and Adaptability

• Willingness to travel and manage cross-cultural teams.

• Experience in Southeast Asian business operations is preferred, with strong stress tolerance and problem-solving abilities.

Core Responsibilities

1. Team Leadership & Development

• Lead the Local PC & CS team, establishing workflows and standards to ensure operational efficiency and high performance.

• Conduct regular training programs to enhance team expertise, service quality, and cross-functional collaboration.

1. Order Tracking & Execution

• Oversee the end-to-end order process, ensuring accuracy, timely delivery, and customer satisfaction.

• Proactively address and resolve issues in order execution to maintain high service levels.

1. Production Planning & Optimization

• Develop and adjust the Master Production Schedule (MPS) to optimize resource allocation and production efficiency.

• Monitor order progress, refine scheduling, and improve on-time delivery rates.

1. Supply Chain Management

• Manage the entire supply chain from procurement to delivery, ensuring alignment between orders and production capacity.

• Identify and mitigate risks such as material shortages, delays, and logistical challenges.

1. Cross-Border Operations

• Be stationed in Bangladesh to coordinate production and manage the local planning team.

• Resolve cross-border operational issues to ensure seamless execution of production plans.

1. Cross Department Collaboration

• Work closely with sales, procurement, production, and logistics to streamline communication and decision-making.

• Provide data-driven insights to enhance supply chain efficiency and performance.

1. Data Analysis & Strategic Initiatives

• Analyze supply chain data, prepare detailed reports, and provide actionable recommendations to senior management.

• Drive digital transformation initiatives to improve operational efficiency and scalability.

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Requirements

1. Education & Background

• Bachelor's degree or higher in Supply Chain Management, Industrial Engineering, International Trade, or related fields.

1. Experience

• 8–10 years of experience in PMC/supply chain planning, with at least 3~5 years in team management.

• Experience in the eyewear manufacturing industry or similar sectors is highly preferred.

1. Language Skills

• Fluency in both Chinese and English, with excellent written and verbal communication abilities.

1. Technical Expertise

• Proficiency in ERP systems (QAD preferred), MRP logic, and production scheduling tools.

• Strong analytical skills, with expertise in Excel, Power BI, and other data analysis tools.

1. Soft Skills & Adaptability

• Willingness to travel internationally and manage cross-cultural teams effectively. Living in Mazen's Bangladesh Factory is required, we will have dormitory provided.

• Experience in Southeast Asian operations is a plus, with strong problem-solving skills and resilience under pressure.

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