Jr. Executive, Customer Experience - Dhaka
11 hours ago
Job description
The Role:Shikho is seeking a motivated Junior Executive to manage customer interactions across social media platforms. This role focuses on responding to audience queries, maintaining brand voice, monitoring engagement trends, and escalating critical issues or leads to relevant teams. The ideal candidate has strong written communication skills, attention to detail, and a customer-centric approach to ensuring a consistent and positive brand experience online.
Key Roles & Responsibilities:
• Promptly respond to customer comments, messages, and inquiries across all assigned platforms
• Identify, document, and escalate critical issues, complaints, and potential sales leads to relevant internal teams
• Track and report daily performance metrics, including inbox volume, response time, and resolution status
• Monitor engagement trends and flag unusual spikes, declines, or recurring audience concerns
• Ensure consistent brand voice and adherence to approved communication guidelines across all interactions
• Proactively monitor content to prevent, identify, and address misinformation or policy-violating activity
• Platforms to Manage: Facebook, Instagram, YouTube, Email
Requirements:
• Around 1 to 2 years of experience in social media handling or community management
• Strong written communication skills (Bangla & English preferred
• Good typing speed in both Bangla and English
• Familiar with Facebook Business Suite and Meta tools
The Important Bits:
- Job type: Contractual
- Working Days & Hours: 6 Days a Week, 9 hours per day (Friday Weekend)
- Location: Mirpur 6, Dhaka
- Salary: Gross BDT 12,000 to 16,000 per month
- Opportunity for career growth and become permanent
- Awesome working culture and ability to progress quickly within the organization
About Shikho:
Shikho is a Bangladeshi education technology start-up with a mission to democratize access to high-quality education. It has so far raised $8 million USD of international funding from global venture capitalists in Singapore and America, the highest for a Bangladeshi seed-stage startup and the highest in education technology for the country. Investors include education technology investment specialists Learn Capital from Silicon Valley, regional experts Wavemaker Partners from Singapore along with the Family Office of Singtel Chairman and local partner SAJIDA Foundation. Shikho aims to build a holistic learning ecosystem for a digitally enabled Bangladeshi student population, across primary, secondary, and tertiary education.
Shikho in the News:
Startup Bangladesh Announces Strategic Investment in Shikho to Accelerate AI-Powered Learning in Bangladesh
9th Brac Bank-The Daily Star ICT Awards
Bangladeshi edtech Shikho closes seed investment of USD 5.3 millionShikho raises new investment from SAJIDA Foundation, international investors to expand reach and impact
Shikho: Transforming lives, one student at a time
Shikho making its mark on Forbes list
Shikho and its Founder, Shahir Chowdhury featured in Bloomberg New Economy 2023 Catalysts
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