Customer Representative for - Khulshi, Bangladesh - Blackbole

Description

As a leading retailer of women's clothing and men's and women's shoes, we pride ourselves on delivering a seamless shopping experience through our Facebook platform and website.

The ideal candidate will be responsible for providing support to our customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.

• Respond promptly and professionally to customer inquiries via Facebook messages, emails, and other communication channels.
• Assist customers with product information, sizing, order placement, and post-purchase inquiries.
• Resolve customer complaints and issues with efficiency and empathy, striving to exceed customer expectations.
• Collaborate with other team members to ensure a consistent and cohesive approach to customer service.
• Monitor social media platforms for customer feedback and engage with customers to maintain brand reputation.
• Provide feedback to the management team regarding customer concerns and trends to improve products and services.

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to empathize and connect with customers.
• Previous experience in customer service or retail is preferred.
• Proficiency in using Facebook and other social media platforms for communication.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Detail-oriented with a focus on providing accurate information and solutions to customers.
• Flexibility to work evenings, weekends, and holidays as needed.

• Competitive salary
• Opportunities for career advancement
• Employee discounts on BlackBole products
• Friendly and supportive work environment

If you're passionate about customer service and enjoy helping others, we'd love to hear from you Join the BlackBole team and be part of a dynamic company that values customer satisfaction above all else.