Team Leader at Sylhet Office - Sylhet, Sylhet

Job summary

This role is responsible for supporting the achievement of the Sylhet office sales performance targets. He/she will be responsible for overseeing the entire operations and performance of the StudyNet Sylhet office.

Responsibilities

• Lead, supervise, and manage the day-to-day activities of the Sylhet branch, including counselling, customer service, admin, and support functions.
• Set clear goals and KPIs for all team members (counsellors, CROs, support staff) and monitor progress regularly.
• Foster a strong performance-based culture rooted in integrity, collaboration, accountability, and student success.
• Conduct regular team briefings, one-on-one reviews, and performance evaluations.
• Manage schedules and ensure resource planning aligns with seasonal business needs.

Qualifications

• Proficiency in Written and Spoken Communication skills
• Detail Oriented and Methodical
• Strong Leadership, Organizational and Periodization Skills
• Experience in Office Management and Staff Supervision
• 5-8 years Experience in Managerial position
• Customer Service and Relationship Management skills
• Knowledge of Student Placement and Visa Processing procedures
• Organizational and Time Management skills
• Bachelor's degree in Business Administration or related field
• Proficiency in Microsoft Office and other relevant software

Job description