Current jobs related to Technical Support Engineer - Dhaka, Dhaka - NEXT Ventures

  • IT Support Engineer

    1 month ago

    Only for registered members Dhaka, Dhaka

    The IT Support Officer is responsible for providing first-level technical support to users ensuring smooth operation of desktop systems network connectivity and internet services. · ...

  • Technical Support Engineer

    1 week ago

    Only for registered members Dhaka, Dhaka

    We are looking for a motivated and detail-oriented Technical Support Engineer to join our growing team. · ...

  • Senior Support Engineer

    1 month ago

    Only for registered members Dhaka

    This is a full-time role located in Dhaka, Bangladesh for a Senior Support Engineer who will handle technical and customer support tasks. · ...

  • Technical Support Engineer

    1 day ago

    Only for registered members Dhaka, Dhaka

    We're Hiring: Technical Support Engineer (QA)Progressive Byte Ltd. is looking for a Technical Support Engineer (QA) who is detail-oriented and eager to build a career in Software Quality Assurance and Product Support. · ...

  • Technical Support Engineer

    1 week ago

    Only for registered members Dhaka, Dhaka

    We are seeking a Technical Support Engineer to join our team. As a frontline guardian of our support ecosystem, you will be responsible for ensuring seamless communication and resolving technical issues efficiently. · ...

  • Application Support Engineer

    1 month ago

    Only for registered members Dhaka, Dhaka

    As an entry-level software engineer position in a fast-paced and high-growth environment with new ideas encouraged and collaboration required. · The Application Support Engineer plays a crucial role for our product teams investigating advanced problems not fit for standard suppo ...

  • Technical Support Engineer

    1 month ago

    Only for registered members Dhaka

    This is a full-time on-site role located in Dhaka, Bangladesh, for a Technical Support Engineer. The responsibilities include diagnosing and solving technical issues for customers, providing troubleshooting and guidance to users, and maintaining strong communication with technica ...

  • Associate Support Engineer

    1 month ago

    Only for registered members Dhaka, Dhaka

    We are seeking an Associate Support Engineer to support daily business operations through issue resolution, report analysis, documentation, and coordination with cross-functional teams. · ...

  • Technical Support Engineer

    1 week ago

    Only for registered members Dhaka, Dhaka

    We are looking for Technical Support Engineers (Intern) with familiarity in WordPress & PHP , Strong English skills & comfortable working night shifts.About The Internship This 4-month program isn't just about gaining experience—it's about launching your professional journey in t ...

  • Technical Support Engineer

    1 week ago

    Only for registered members Dhaka

    The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. · Reproduce customer environment and run tests · Manage and address electronic tickets efficiently · Liaise between sales team, customer success tea ...

  • Technical Support Engineer- WordPress

    1 week ago

    Only for registered members Dhaka, Dhaka

    · ...

  • Technical Support Engineer

    1 week ago

    Only for registered members Dhaka, Dhaka

    +আমাদের প্রতিষ্ঠানে ফুল-টাইম সাপোর্ট স্টাফ (২ জন L1(জরুরি), ১জন L2 Job summary · Technical Support Engineer · Qualifications · L1:Basic Hosting · cPanel / Plesk , DNS , Domain pointing , NameServer etc . · ,Level 2:Linux server administration, · WHM/cPanel,Plesk,DirectAdmin etc.H ...

  • Technical Support Engineer

    1 week ago

    Only for registered members Dhaka ৳20,000 - ৳35,000 (BDT)

    + Technical Support Engineer · + Responsibilities L1: c la i n& ;#10;t&#13;s to provide basic technical and billing support via live chat, ticket, page message etc.+ < h 3 id= ...

  • Support Engineer / Sr. Support Engineer - For Grameen CyberNet Ltd. - Job ID: 1439675

    1 month ago

    Only for registered members Dhaka

    We are looking for a skilled Support Engineer to provide technical support for our clients. · Job Description: Provide technical support for LAN, WAN, and Internet services Troubleshoot and resolve network outages and related issues Configure and install MikroTik devices Manage f ...

  • Junior Support Engineer & Support Customer Engineer -Support & Service Division. - For Armor Bangladesh Limited - Job ID: 1446848

    1 week ago

    Only for registered members Dhaka

    Armor Bangladesh Limited is looking for Junior Support Engineer & Support Customer Engineer -Support & Service Division. · ...

  • Support Engineer

    1 month ago

    Only for registered members Dhaka

    IT support for technical issues related to Microsoft's core business applications and virtual environments. · ...

  • Software Engineer / IT Support Engineer - For ANWER KHAN MODERN GROUP - Job ID: 1447963

    1 week ago

    Only for registered members Dhaka

    ANWER KHAN MODERN GROUP is looking for Software Engineer / IT Support Engineer. · ...

  • Support Engineer, Nationwide Customer Service & Support - For Link3 Technologies Limited - Job ID: 1446303

    2 weeks ago

    Only for registered members Dhaka

    Link3 Technologies Limited is looking for Support Engineer Nationwide Customer Service & Support to communicate clients through series of actions either face to face or over phone to resolve issues. · ...

  • Technical Support Engineer

    1 week ago

    Only for registered members Dhaka

    We are looking for a motivated · and detail-oriented Technical Support Engineer · to join our growing team.This is an entry-level position, · ideal for someone who wants to build a strong career in software quality assurance · and customer support. · ...

  • Technical Support Engineer

    2 days ago

    Only for registered members Dhaka

    We are looking for a Technical Support Engineer (QA) who is detail-oriented and eager to build a career in Software Quality Assurance and Product Support.In this role, you will work closely with developers, project managers, and customers to ensure the quality, stability, and usa ...

  • Senior Support Engineer

    1 month ago

    Only for registered members Dhaka

    This is a full-time on-site role located in Dhaka, Bangladesh. The Senior Support Engineer will handle technical and customer support tasks · ...

    • Technical Support Engineer - Dhaka, Dhaka - NEXT Ventures

    NEXT Ventures
    NEXT Ventures Dhaka, Dhaka

    2 months ago

    Description

    Who We Are
    NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world's most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

    Your Role in Our Mission
    As an Intercom Technical Support Engineer, you'll be the frontline guardian ensuring seamless communication, fast issue resolution, and uninterrupted user experiences. You will manage and resolve support tickets, investigate recurring technical issues, collaborate with cross-functional teams, and strengthen our support ecosystem through documentation and operational improvements. Your technical understanding and customer-centric mindset will help maintain service excellence and support the rapid growth of FundedNext platforms.

    How You'll Make An Impact
    Intercom Technical Support

    • Manage and resolve incoming technical support tickets with accuracy and efficiency.
    • Provide timely and clear responses to user queries, troubleshoot system-related issues, and maintain high customer satisfaction.
    • Categorize, prioritize, and escalate incidents appropriately to ensure smooth operations.

    Recurrent Issue Management

    • Identify recurring issue patterns, root causes, and trends from ticket data.
    • Collaborate with development, DevOps, and infrastructure teams to implement long-term fixes and preventive measures.

    Knowledge Sharing & Collaboration

    • Maintain and update internal documentation, solution articles, FAQs, and troubleshooting guides.
    • Share insights and best practices with the support team to elevate overall quality.
    • Partner with cross-functional teams to enhance system reliability and the user experience.

    What You Bring

    • Bachelor's degree in Information Technology, Computer Science, or a related field.
    • 1–3 years of experience in technical support, Intercom operations, or IT service management.
    • Strong understanding of support workflows, ticket management, and incident prioritization.
    • Hands-on experience with Intercom or similar customer support platforms.
    • Strong analytical, troubleshooting, and communication skills.
    • Ability to document solutions clearly and collaborate across technical and non-technical teams.
    • Knowledge of ITIL processes and basic troubleshooting for web/SaaS systems is an added advantage.

    Your X-Factor

    • A customer-first mindset with a commitment to resolving issues efficiently and thoroughly.
    • Strong problem-solving ability, capable of identifying underlying patterns in recurring issues.
    • Clarity and empathy in communication, ensuring users feel supported at every step.
    • Skilled at documentation and maintaining structured knowledge bases for streamlined operations.
    • Collaborative team spirit, working seamlessly with Product, DevOps, and Engineering teams.

    Your Pay & Perks
    Salary Range:
    LKR 30,000 – 40,000

    • Bi-annual salary review (Eligibility Condition Applies).
    • Festival bonus (Eligibility Condition Applies).
    • Celebrate birthday leave and great team events.
    • Start your next chapter with our special honeymoon package.
    • Unwind at annual company retreats.
    • Game nights & sports zones: billiards, foosball, PlayStation, cricket, football & badminton.
    • Access to an in-house fitness trainer to keep your mind and body in sync.
    • Opportunities for relocation to Sri Lanka or Malaysia based on business needs, with travel allowances.

    Your Daily Source of Energy

    • Subsidized lunch
    • Unlimited tea & coffee
    • Vending machine credits

    Your Journey after Applying

    • 30-minute HR interview with the Talent Acquisition team
    • Online Technical Assessment
    • 45–60 minute Problem Solving Interview with Hiring Manager
    • 60-minute Bar Raiser Interview with Head of Department

    Why Join NEXT
    At NEXT Ventures, we believe the right talent fuels breakthrough innovation. If you're driven to connect great minds with big ideas and want to shape the future of fintech, we'd love to meet you. Join our team of bold thinkers where technology meets transformation.

    Apply now and be part of our journey — the future is calling, and it starts with you.

Jobs
>
Technical support engineer
>
Technical support engineer in Dhaka