Customer Service Representative
10 hours ago

Job description
Kindly noted that we are accepting applications strictly via email at
and
Role Overview
Customer Service Representatives (CSRs) are responsible for handling
incoming calls, chats, and emails
, while also managing
backend operational tasks
to ensure a smooth and efficient customer experience.
This role requires strong communication skills, multitasking ability, and adaptability to a fast-paced, continuously operating environment.
Work Schedule
- 6 working days per week
- 1 rest day (Saturday or Sunday, CDT)
- Company operates 24/7
- 9-hours shift (including 1hour break)
- Schedule may vary based on operational needs
Key Responsibilities
- Provide exceptional customer service via incoming calls, chats, and emails
- Resolve customer inquiries and issues promptly and professionally
- Manage backend tasks related to:
- Order processing
- Returns
- Customer account management
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure timely resolution of customer concerns
- Uphold company policies and procedures while delivering high-quality service
Requirements
- Proven customer support experience or experience in a similar role
- Excellent communication skills (written and verbal)
- Ability to multitask and prioritize in a fast-paced environment
- Proficient computer skills and familiarity with CRM systems
- Flexibility to adapt to changing schedules and operational needs
- Strong commitment to providing outstanding customer service
Employment Conditions & Important Notes
- This is a remote position
- Operates on a no-work-no-pay basis
- No statutory benefits (such as HMOs) are provided
- Employees must provide their own Work From Home equipment, including:
- Laptop or desktop computer
- Noise-canceling headset
- Internet service (at employee's expense)
- Two unplanned absences may lead to termination
- Resignations require a two-week notice period
Similar jobs
This role involves providing excellent customer service as a Customer Service Representative. · ...
1 month ago
We are looking fora passionateand customer-focused Customer Service Representative to join our dynamic Customer Service team. · The ideal candidate will act as a direct link between the company and our valued customers, · ensuring that all inquiries, issues, and concerns are hand ...
1 month ago
This is a contract role for a Customer Service Representative located in different branches of Dhaka city. · This position involves assisting customers/parents by addressing inquiries, resolving complaints, and providing helpful information about products and services. · The indi ...
2 weeks ago
+We are seeking a motivated customer-focused and results-driven · customer service representative to join our dynamic team. · +Bachelor's degree (Honors) · E-Commerce Service experience · ,valid_job:1} } ...
1 month ago
We are looking for energetic and customer-focused Customer Service Representatives (CSRs) to handle all types of call center services. · Handle inbound calls · Make outbound calls · ...
1 month ago
We are looking for a responsible and customer-focused Customer Service Representative (CSR) to support a USA-based client. This role involves handling customer calls, responding to queries, maintaining accurate records, and preparing regular reports. · Answer inbound customer cal ...
1 day ago
This is a contract role for a Customer Service Representative assisting customers/parents by addressing inquiries and resolving complaints. The individual will ensure customer satisfaction through effective communication and problem-solving. · ...
2 weeks ago
We're looking for Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. · ...
2 weeks ago
This is an on-site, full-time position for a Customer Service Representative based in Tejgaon Industrial Area Thana. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. · ...
1 month ago
We are looking for energetic and customer-focused Customer Service Representatives (CSRs) to handle all types of call center services such as inbound, outbound, sales, technical support, · and customer care across multiple sectors including Broker House Transport Services Hospita ...
1 month ago
We are looking for a passionate and customer-focused Customer Service Representative to join our dynamic Customer Service team. · ...
1 month ago
We are seeking a motivated customer-focused and results-driven Customer Service Representative to join our dynamic team. · ...
3 weeks ago
We are looking for a responsible and customer-focused Customer Service Representative (CSR) to support a USA-based client handling customer calls responding to queries maintaining accurate records and preparing regular reports · Maintain detailed records of customer interactions ...
1 day ago
This role requires strong communication skills, multitasking ability, and adaptability to a fast-paced environment. · Customer Service Representatives are responsible for handling incoming calls, chats, and emails while managing backend operational tasks. · Provide exceptional cu ...
1 day ago
We are a technology startup to disrupt the local market with innovative ideas and tech solutions. · We are looking for energetic team members to join us to help support customers of our software applications. · This position requires professional communication skills both in writ ...
1 month ago
We are looking for a dynamic and motivated person to join our growing team.Bimafy is a digital insurance platform serving more than half a million people in Bangladesh to ensure financial safety and security. · ...
6 days ago
Need to handle incoming calls to the prospective customers pertaining to the Client`s business. Need to provide excellent customer service and gives precise information to the customer ensuring customer satisfaction. · Must be knowledgeable about Facebook social media email & web ...
1 month ago
Handle incoming calls to prospective customers pertaining to the Client`s business and provide excellent customer service. · ...
4 weeks ago
Manage customer inquiries and resolve issues efficiently. · ...
1 week ago
The customer service representative will handle incoming calls from prospective customers pertaining to Client`s business. · Provide excellent customer service. · ...
3 weeks ago