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    • IT Support Engineer (For Outsource Experts Ltd.) - Job ID : 1399963 - Uttara, Dhaka - Bdjobs

    Bdjobs
    Bdjobs Uttara, Dhaka

    2 months ago

    ৳1,200,000 - ৳2,400,000 (BDT) per year *
    Description

    Outsource Experts Ltd.
    is looking for
    IT Support Engineer

    Job Description / Responsibility

    About the Role:

    We are seeking a highly motivated IT Support Engineer to join our team. This role requires a proactive professional who can collaborate across departments and subcontractors to ensure smooth IT operations, resolve technical issues, and enforce security compliance. The ideal candidate will be equally comfortable troubleshooting hands-on problems, documenting processes, and conducting IT security audits of subcontractors to maintain strong data protection and compliance standards.

    Job Responsibilities:

    • Provide first- and second-level technical support for hardware, software, and networks.
    • Collaborate with developers, system administrators, product managers, and subcontractors.
    • Support and optimize core business applications and specialized tools.
    • Manage user onboarding/offboarding, access controls, and IT documentation.
    • Monitor systems, perform preventive maintenance, and resolve incidents efficiently.
    • Conduct IT security audits of subcontractors, prepare reports, and ensure corrective actions.
    • Deliver user training on IT tools, best practices, and security awareness.
    • Drive continuous improvement by analyzing recurring issues and recommending solutions.
    • Provide emergency IT support outside of standard working hours when necessary, ensuring uninterrupted operations 24/7/365.

    Educational Requirements

    • Bachelor of Science (BSc) in Computer Science & Engineering
    • Information Technology, or related field. (Professional Certification/ Training)
    • CompTIA Security+ (Professional Certification/ Training)
    • Cisco (Professional Certification/ Training)
    • CCNA (Professional Certification/ Training)
    • Microsoft Certified (Azure/M365) (Professional Certification/ Training)
    • ITIL Foundation (Professional Certification/ Training)
    • MikroTik Certified (MTCNA or higher) (Professional Certification/ Training)
    • Skills Required: process management, Documentation and Reporting, Technical knowledge, Strong customer service skill, Analytical Skill, Learning Attitude, Collaboration and Teamwork

    Experience Requirements

    • 5 to 7 year(s)
    • The applicants should have experience in the following business area(s):
    • Software Company,IT Enabled Service,BPO/ Data Entry Firm,Business-to-Business (B2B) Software and Services Startup

    Additional Requirements

    • 5–7 years of experience in IT support or system administration.
    • Strong knowledge of
      Windows, macOS, Linux, and common business applications.
    • Proficiency in
      networking (LAN/WAN, VPN, firewalls, DNS, DHCP).
    • Familiarity with
      cloud services (Microsoft 365, Google Workspace, AWS, Azure).
    • Hands-on experience with
      IT security best practices, compliance audits, and incident management.
    • Excellent
      communication and problem-solving skills
      with the ability to perform under pressure.
    • Availability to provide support 24/7/365 in case of emergencies.

    Job Location

    • Dhaka (Uttara Sector 13)
    * This salary range is an estimation made by beBee
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