Head of Contact Center - For Banglay IELTS & Immigration Center- Job ID: 1457627 - Dhaka

Only for registered members Dhaka, Bangladesh

1 week ago

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+ Job Summary
Lead and supervise the Tele Counselor / Contact Center team
Plan daily operations and ensure smooth handling of inbound & outbound calls.
  • Monitor team performance, call quality and productivity.
  • Set targets (KPI) for agents and ensure targets are achieved.

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