Mahmud H Khansur

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness added responsibilities to meet team goals.

Skills

• Technical issues analysis

• Desktop support

• Network diagnostics

• Staff education and training

• Support scenario generation

• Customer service expert

• Technical Support

• Technical documents comprehension

• Wide-area Networks

• Ticket support system management

• Complaint resolution 
 

IT TECHNICAL SUPPORT REPRESENTATIVE FLYON VIC, Melbourne, Australia

• Resolved diverse range of technical issues across multiple

systems and applications for customers and end

various time zones.

• Resolved system, hardware and telephone issues within hours,

improving efficiency among departments.

• Collaborated with colleagues in both domestic and

international support facilities.

• Translated complex technical issues into digestible language

for non-technical users.

• Wrote and reviewed tickets to request maintenance to various

types of equipment.

• Activated accounts for clients interested in new services. •

Provided support for networking protocols and characteristics.

• Monitored systems in operation and input commands to

troubleshoot areas.

• Submitted service tickets for equipment maintenance

requests.

• Managed high levels of call flow and responded to technical

support needs. 
 

Bachelor of Networking :

Computer Networking And Telecommunications Melbourne Institute of Technology- Melbourne, Australia