MD REDWANUR RAHMAN

As an experienced Retail sales associate & Store Manager with over 10 years of proven success in the retail industry, I possess strong leadership, organizational, and communication skills. I am skilled in managing staff, implementing marketing strategies, and providing excellent customer service to ensure customer satisfaction. I have a strong track record of managing budgets, monitoring revenue and expenses, and evaluating daily operations to improve performance. With my exceptional analytical abilities, I can review and evaluate new administrative procedures, assemble data, and prepare periodic and special reports, manuals, and correspondence. I am highly adaptable to customer needs and supply shortages, and I have a keen attention to detail when it comes to store management. With my extensive computer skills and proficiency in Microsoft and Google technology, I am able to generate reports and presentations that are both informative and visually appealing. Overall, I am a fast-paced, results-driven individual who is able to work effectively under pressure and prioritize tasks to achieve business objectives.

Sep 2014 – Mar 2023         Retail Sales & Store Manager, Fresh Mart Supermarket, Dhaka, Bangladesh           

Role Description: 

● Greets and receives customers in a welcoming manner. Serves customers by helping them select products.

● Carry out administrative activities of the establishment. Manage staff and assign duties.

● Store management, merchandise and services to be sold.

● Implement price and credits policies and marketing strategies.

● Maintains friendly, efficient, positive customer service and resolves problems of clients, and co-workers.

● Assists with inventory, including receiving and stocking merchandise.

● Review, evaluate and implement new administrative procedures. 

● Plan budgets and monitor revenues and expenses. 

● Assemble data, prepare periodic and special reports, manuals and correspondence, and evaluate daily operations.

● Establish work priorities and ensure procedures are followed.

● Recruit, hire and supervise staff and/or volunteers

Skills:

Sales-driven and goal-oriented, Selling to customer needs, Relationships, Product & Price knowledge, People skills, Task prioritization, Working in a fast-paced environment, Teamwork, Organizational, Leadership, Visual merchandising, Technology knowledge, Marketing, Multitasking.

Aug 2008 to Feb 2014       Retail Sales Supervisor & Customer Service, Family Needs, Dhaka, Bangladesh   

Role Description: 

● Oversee and coordinate sales staff and cashiers.

● Assign duties and prepare work schedules for full-time, part-time and contract workers

● Approve payments by cheque and the return of merchandise

● Sell products or services to customers, Solve problems, such as customer complaints and product shortages

● Maintain inventory and order merchandise, Prepare reports regarding sales volumes, and product supply.

● Hire, train or arrange training of new sales staff, Conduct employee performance reviews, Address problems 

with an employee

Skills:

Coordination, Monitoring, Service orientation, Active listening, Critical thinking, Management of personnel 

resources, Social perceptiveness, Complex problem solving, Projecting outcomes, Planning, Analyzing

Information, Business Management, Client Service, Designing

Aug 2005 – Jul 2008          Retail Salesman, Nandan Mega Shop, Dhaka, Bangladesh           

Role Description: 

● Greets and interacts with customers.

● Consults with customers to understand their needs and preferences related to the merchandise.

● Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s

needs.

● Answers customer's questions about the merchandise.

● Assists customers with purchase decisions.

● Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders.

● Collects payment using the store point of sale system.

● Processes returns and exchanges.

● Performs other duties as assigned.

Skills:

Communication, Listening, Sales and customer service, Merchandise, Anticipating customer needs, operating 

or quickly learning the store’s point-of-sale system, Working under pressure, Working in a busy team, Time 

management, and Attention to detail.

 Bachelor’s Degree 2003 

Bachelor of Arts (BA PASS)

Session: 2000-2001                                                                                                                                                         

National University, Bangladesh (Gazipur, Dhaka)                                                

Govt. Syed Hatem Ali College, Barishal, Bangladesh