Dhaka North City Corporation
Customer Service
MD Zahid Masud

MD Zahid Masud

A hardworking person & good communication skills
Dhaka North City Corporation, Dhaka


About me:

I am a well-presented and efficient graduate with an ability to work independently in a changing and multi-tasking environment with numerous and competing deadlines. I can grasp new ideas and concepts and develop innovative and creative solutions to problems. Even under significant pressure, I possess a strong ability for performing effectively. A hardworking person with good communication skills, client relationship management, and quick learning ability. Looking forward to gaining some experience and learning more.


Current Designation: Executive
Organization: Mastermind Tours & Travels
Duration: April 2021 to Present

Core Responsibilities:
1. In-person clients service delivery via ticket flight sales
2. Over the phone ticket sales for both international & national flights
3. B2B stakeholder relationship management third-party flight ticket issuing dashboard management, budget negotiation with clients.
4. Determining clients' needs and suggesting suitable travel packages. Organizing travels from beginning to end, including tickets, accommodation, and transportation Ensuring the right travel documents requirements are fulfilled by clients 5. 5. 5. Creating and updating electronic records of clients.
6. Collecting deposits and balances selected airlines authority contact liaison management, covid-specific documentation support for clients’ international travels e.g. Air Suvidha portal, CCMC, etc. 
7. Client query management and providing solutions on social media, e.g. Facebook page, Whatsapp, Viber, Wechat, etc. 8. 8. Guide graphic designer to design branding materials

Past Designation: Executive
Organization: The Midori by Lakeshore
Duration: April 2020 to March 2021

Core Responsibilities:
1. Maintain and develop relationships with clients over calls and
2 Responsible for taking or canceling orders, and obtaining
details of customer complaints
3. Render administrative support to other customer care team
members when the need arises, or as instructed.
4. Network with various departments and groups that are
involved in customer support, orders, and processing
5. Encourage and motivate team members to continue quality
service delivery



Bachelor of Business Administration (BBA)
United International University
Major: Marketing
Year: 2017- 2021
CGPA: 3.43 out of 4.00

Ordinary Level (O’ Level)
Dhaka British Council
CGPA: 2.60 out of 5, Passing Year: 2015

General Education Development (GED)
[Equivalent: Higher School Certificate]
Scored: 2390 out of 4000, Passing Year: 2017

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