Best professionals offering call center services in Dhaka

Service Overview

Call center services are designed to provide professional support to clients through various communication channels. This service is ideal for businesses seeking to establish a strong customer support system.

Professional Requirements

To perform this service, professionals should have excellent communication skills, both written and verbal. They should also be proficient in handling customer complaints and be knowledgeable about the product or service being offered.

Recommended Accreditations and Certifications

Industry professionals should consider obtaining certifications in customer service, such as the Certified Customer Service Representative (CCSR) or the Certified Support Professional (CSP). These certifications demonstrate a level of expertise and commitment to customer support.

Choosing the Best Service Provider

When selecting a call center service provider, consider the following factors:

• Experience in the industry
• Quality of service
• Availability and responsiveness
• Cost-effectiveness

Questions to Ask Professionals

• What is your experience in providing call center services?
• How do you handle customer complaints?
• What is your process for ensuring customer satisfaction?
• Can you provide references or case studies?

Useful References

For more information on call center services, consider the following resources:

• International Customer Service Institute (ICSI)
• Customer Service Institute of America (CSIA)

Average Prices in Dhaka

The average daily fee for call center services in Dhaka is around 1,500-2,000 BDT. However, prices may vary depending on the city, with Dhaka being one of the more expensive cities in the country. In other cities like Chittagong, the average daily fee is around 1,000-1,500 BDT, while in Sylhet, it is around 800-1,200 BDT.

Requesting a Quote

When requesting a quote for call center services, be sure to provide detailed information about your requirements, including the scope of work, expected volume, and desired level of service. This will help ensure that you receive an accurate quote and can compare prices effectively. Once you have received quotes from multiple providers, evaluate them based on factors such as cost, quality, and availability to make an informed decision.

Fees for Call center freelancers

The average daily fee for the experienced freelancers is ৳ 1,500.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call center in Chittagong is ৳ 1,000 while in Sylhet is ৳ 800 or in Dhaka is ৳ 2,000.